The challenge of poor information

The challenge of poor and out-of-date information between front-line staff is limiting growth.

If you are going back and forward between the wrong people at the wrong time, it can decrease productivity. Poor information exposes the organisation to compliance risks. The financial sustainability of the organisation can also be under pressure.

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Julie Wu
Operating Efficiency – What do NDIS Service Providers need to improve?

Disability service providers are facing the same constraints as commercial businesses. Struggling with where to invest to make the most difference in growth and sustainability of their organisations. Profitability, pricing and costs to ensure they deliver the best value to their clients is a constant worry. Additionally, most are also overwhelmed by data, reports, audits and administrative systems.

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What’s changed this quarter in Australia’s NDIS market?

The growth and adoption of the NDIS by service providers and participants has once again increased. As at 30 June 2018, there were 183,965 Australians being supported by the NDIS, representing a 13 per cent growth on previous quarter. Of the 54,802 participants or almost 1 in 3, are new to the scheme and had not previously received State/Territory or Commonwealth support before the NDIS. 

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Are you serious about disability services?

In years to come future generations will scratch their heads and wonder aloud: Why did it take so long for us to take a quality approach to the care and well-being of people with disabilities seriously?

Despite the many millions of dollars and days Australians have donated and volunteered collectively over the decades, somehow it’s taken us until July this year to introduce a nationwide benchmark.  

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Julie Wucompliance
Why the new ndis legislation is in place

Competition in the NDIS marketplace for goods and services is generating some fresh realities for providers. A good working knowledge of Federal and State consumer law is now essential.

Sole traders competing to woo participants, carers and plan managers, need to stay within the parameters of laws protecting consumers from unfair trading practices.

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Julie WuConsumer Law
Care for the most vulnerable – Shifting the power

Human rights underpin the NDIS legislation and are the foundation on which the shift to the self-directed, person-centred approach is grounded. In the past disability care has had an uneven power base.  Now it’s the participant who has the power.  Disability support providers need to work with the needs of the participant in this new person-centred and customer-centric ethos of the National Disability Insurance Scheme.

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Julie WuQSF, Human Rights
NDIS job opportunities

The future and present employment prospects of thousands of Australians are being transformed by the NDIS, figures show. Disability care is taking the crown that once adorned the mining boom.

Even with the NDIS fully rolled out in only two states (NSW and South Australia), more than 14,271 service providers are now approved to deliver disability supports. This is an increase of 64% since 30 June 2017.

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How to navigate the unclear horizon for service providers

There’s a new dawn for disability care in Australia, but the horizon remains unclear for service providers.

The Quality and Safeguarding Framework (QSF) will eventually yield a nationally consistent set of standards governing the procurement and provision of services funded by the NDIS. But it is still a work in progress, with many of its components under review.

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Julie WuQSF