Compliance with impact

Real stories from organisations preparing for NDIS registration, audits and the new Aged Care Act, and how Centro ASSIST helps them simplify compliance and build confidence.

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Organisations like yours use Centro

Real stories from organisations preparing for audits, registration and compliance change

Trusted by 25,000+ people every day

NDIS registration without the stress

The challenge

Registering as an NDIS provider can be overwhelming. Requirements are complex, documentation is extensive, and many organisations aren’t sure where to start.

The outcome

Centro ASSIST helped providers establish the policies, procedures and compliance systems needed to navigate registration with confidence.

  • I can tell you it’s the best investment. I don’t know how I would have coped through our NDIS registration without Centro.

    Renee Darko

    MADCOW Enterprises

  • It’s been phenomenal and worth its weight in gold. I could not have done this without Centro. The system is easy, the support is real, and I feel reassured every day.

    Wendy Frencham

    2 Footprints Disability Supports

Achieving strong audit outcomes

The challenge

Preparing for certification, surveillance and internal audits can place significant pressure on teams already managing day-to-day operations.

The outcome

Organisations improved audit readiness, strengthened evidence management and achieved successful audit outcomes.

  • Just got the report this morning. Conformity in all areas. Three with best practices.

    Kathy Graham

    Hunter Carers Ltd

  • It significantly streamlined our preparation for audits and initial registration, making the process far less complicated than we anticipated.

    Carissa McMahon

    Solconnective

Managing policies, procedures and compliance in one place

The challenge

Many providers struggle with multiple spreadsheets, disconnected systems and outdated documents spread across the organisation.

The outcome

Customers centralised policies, procedures, audits, incidents and registers into a single source of truth.

  • Centro ASSIST has been a game-changer for our organisation. It has significantly streamlined our policy and process management, making it easier to maintain consistency and clarity across our team.

    Kristy Bidner

    iCoordinate

  • The product has been the best for our company and I couldn’t fault it.

    Peter Brown

    Bountiful Care

  • We are enjoying the use of Centro, it’s a great system.

    Veronicah De Boer

    Auscare Group

Strengthening governance and quality management

The challenge

As organisations grow, maintaining compliance, managing business risks and demonstrating governance becomes increasingly difficult.

The outcome

Providers improved governance oversight, strengthened quality systems and increased confidence in their compliance frameworks.

  • We were very impressed with the system’s strength in business-level compliance, policy versioning, internal auditing, incident reporting, business risk & controls and continuous improvement.

    William Sookun

    Eden Care Support Services

  • We can clearly see the value it will bring across our business - particularly in relation to policies, NDIS and DVA compliance, internal audits, and overall governance and quality management.

    Kimberly McGowan

    Jewel Australia Support Services

  • Most importantly, Centro ASSIST has strengthened our company compliance.

    Kristy Bidner

    iCoordinate

Building more capable and confident teams

The challenge

Keeping staff trained, informed and working consistently can be difficult when knowledge sits with only a few people.

The outcome

Organisations improved onboarding, knowledge sharing and staff capability through accessible processes, learning resources and documented procedures.

  • The fact you provide the process as a map and a library of pre-completed ones makes it easy for me in application and helps my staff have a better understanding.

    Amanda

    Starbility Support Services

  • Centro ASSIST is the best app. It helps us to learn and gain more knowledge about my work.

    Raj Giri

    Focused On Care

  • One of the standout features is its support for staff training - we’ve been able to onboard and refresh team members more efficiently, with clear documentation and accessible learning pathways.

    Kristy Bidner

    iCoordinate

Support when it matters most

The challenge

Compliance questions rarely arrive at a convenient time. Organisations need access to practical advice they can trust.

The outcome

Customers consistently highlight the responsiveness, expertise and personalised support provided by the Centro ASSIST team.

  • Sent an email and the response was super quick with exactly what I asked for.

    William Sookun

    Eden Care Support Services

  • I appreciate the time and effort you spend in answering my questions. Your service is very personalised, it caters to the needs of the customer. Job well done.

    Ability Options

  • Since signing up with Centro in 2023, we have only ever had the best experiences working with the team. The support you provide to us has been exceptional.

    Peter Brown

    Bountiful Care

  • Your support has been invaluable. We couldn’t have done it without you!

    Shalisa Brewster

    SRAC

  • The sales process and demo process was all excellent. People were warm and approachable and also very quick to respond.

    Kate Floyd

    MyVista

Customer case studies

  • Care2Help

    From a spare-room start-up to a mid-term audit where the auditor called the documentation excellent

    “It really helped identify our gaps and where we needed resources.”
    Read the story of Care2Help

  • Community Living Association

    Over 150 people inducted and audit evidence in one place, replacing paper-based training

    “The policies are written so well, and they are so professional.”
    Read the story of Community Living Association

  • Roar Agency

    From Dropbox folders to one hub that support workers and head office both use

    “It's fully operational now; our support workers are using it.”
    Read the story of Roar Agency

  • Thorndale Foundation

    Incident and complaint management moved from paper kept at each house to one digital system

    “Make the switch to Centro QMS.”
    Read the story of Thorndale Foundation

Customer video stories

Customers telling their stories on camera. The first ones are on their way.

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