Roar Agency went from Dropbox folders to compliance their whole team uses

Roar knew it needed solid policies and procedures, but didn't have the time to build them out properly. Everything lived in Dropbox, and support workers struggled to find the right document.

The bigger gap was review. Checking each policy against the NDIS standards takes careful, higher-level thinking that a busy team can't always spare.

Late in 2022, a review with their business coach raised a pointed question: how do we close the compliance gap in a way support workers will use every day?

Chloe looked at quality management systems and read what other providers said about Centro on discussion forums. She skipped the other options, booked a Centro QMS demo and quickly decided it fit.

Roar took it in stages and involved support workers from the start. They worked through specific sections, read the policies and procedures and used knowledge tests to check understanding.

Head office staff, many of them long-time industry people, were just as keen to stay compliant. The team asked for feedback throughout, and told staff to speak up if something wasn't clear. They also took the time to make sure the policies reflected how Roar actually works.