Organisations like yours use Centro
Customer stories, on camera
Amy Hart, Glenray Industries
Real stories from organisations preparing for audits, registration and compliance change
Trusted by 25,000+ people every day
Just got the report this morning. Conformity in all areas. Three with best practices.
Kathy Graham
Hunter Carers Ltd
NDIS registration without the stress 2 stories
The challenge
Registering as an NDIS provider can be overwhelming. Requirements are complex, documentation is extensive, and many organisations aren’t sure where to start.
The outcome
Centro ASSIST helped providers establish the policies, procedures and compliance systems needed to navigate registration with confidence.
I can tell you it’s the best investment. I don’t know how I would have coped through our NDIS registration without Centro.
Renee Darko
MADCOW Enterprises
It’s been phenomenal and worth its weight in gold. I could not have done this without Centro. The system is easy, the support is real, and I feel reassured every day.
Wendy Frencham
2 Footprints Disability Supports
Achieving strong audit outcomes 2 stories
The challenge
Preparing for certification, surveillance and internal audits can place significant pressure on teams already managing day-to-day operations.
The outcome
Organisations improved audit readiness, strengthened evidence management and achieved successful audit outcomes.
Just got the report this morning. Conformity in all areas. Three with best practices.
Kathy Graham
Hunter Carers Ltd
It significantly streamlined our preparation for audits and initial registration, making the process far less complicated than we anticipated.
Carissa McMahon
Solconnective
Managing policies, procedures and compliance in one place 3 stories
The challenge
Many providers struggle with multiple spreadsheets, disconnected systems and outdated documents spread across the organisation.
The outcome
Customers centralised policies, procedures, audits, incidents and registers into a single source of truth.
Centro ASSIST has been a game-changer for our organisation. It has significantly streamlined our policy and process management, making it easier to maintain consistency and clarity across our team.
Kristy Bidner
iCoordinate
The product has been the best for our company and I couldn’t fault it.
Peter Brown
Bountiful Care
We are enjoying the use of Centro, it’s a great system.
Veronicah De Boer
Auscare Group
Strengthening governance and quality management 3 stories
The challenge
As organisations grow, maintaining compliance, managing business risks and demonstrating governance becomes increasingly difficult.
The outcome
Providers improved governance oversight, strengthened quality systems and increased confidence in their compliance frameworks.
Most importantly, Centro ASSIST has strengthened our company compliance.
Kristy Bidner
iCoordinate
We were very impressed with the system’s strength in business-level compliance, policy versioning, internal auditing, incident reporting, business risk & controls and continuous improvement.
William Sookun
Eden Care Support Services
We can clearly see the value it will bring across our business - particularly in relation to policies, NDIS and DVA compliance, internal audits, and overall governance and quality management.
Kimberly McGowan
Jewel Australia Support Services
Building more capable and confident teams 3 stories
The challenge
Keeping staff trained, informed and working consistently can be difficult when knowledge sits with only a few people.
The outcome
Organisations improved onboarding, knowledge sharing and staff capability through accessible processes, learning resources and documented procedures.
The fact you provide the process as a map and a library of pre-completed ones makes it easy for me in application and helps my staff have a better understanding.
Amanda
Starbility Support Services
Centro ASSIST is the best app. It helps us to learn and gain more knowledge about my work.
Raj Giri
Focused On Care
One of the standout features is its support for staff training - we’ve been able to onboard and refresh team members more efficiently, with clear documentation and accessible learning pathways.
Kristy Bidner
iCoordinate
Support when it matters most 5 stories
The challenge
Compliance questions rarely arrive at a convenient time. Organisations need access to practical advice they can trust.
The outcome
Customers consistently highlight the responsiveness, expertise and personalised support provided by the Centro ASSIST team.
Sent an email and the response was super quick with exactly what I asked for.
William Sookun
Eden Care Support Services
Since signing up with Centro in 2023, we have only ever had the best experiences working with the team. The support you provide to us has been exceptional.
Peter Brown
Bountiful Care
I appreciate the time and effort you spend in answering my questions. Your service is very personalised, it caters to the needs of the customer. Job well done.
Ability Options
Your support has been invaluable. We couldn’t have done it without you!
Shalisa Brewster
SRAC
The sales process and demo process was all excellent. People were warm and approachable and also very quick to respond.
Kate Floyd
MyVista
Customer case studies
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Care2Help
From a spare-room start-up to a mid-term audit where the auditor called the documentation excellent
“It really helped identify our gaps and where we needed resources.”
Read the story of Care2Help -
Community Living Association
Over 150 people inducted and audit evidence in one place, replacing paper-based training
“The policies are written so well, and they are so professional.”
Read the story of Community Living Association -
Roar Agency
From Dropbox folders to one hub that support workers and head office both use
“It's fully operational now; our support workers are using it.”
Read the story of Roar Agency -
Thorndale Foundation
Incident and complaint management moved from paper kept at each house to one digital system
“Make the switch to Centro QMS.”
Read the story of Thorndale Foundation
Why organisations choose Centro ASSIST
- Simplify NDIS registration and audit preparation
- Manage policies, procedures and quality systems in one place
- Strengthen governance and compliance oversight
- Improve staff capability and knowledge sharing
- Stay ahead of regulatory change
- Access expert support when it matters most
Ready for your next audit, registration or compliance review?
Whether you’re preparing for NDIS registration, strengthening governance or looking for a better way to manage compliance, Centro ASSIST can help.
Book a free Impact Assessment