NDIS Provider Renewal


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Is renewing the same as applying?

Disability service providers looking to renew their NDIS registration will effectively need to re-apply, if they previously registered through the NDIA.

This is the situation for all providers  (except Western Australia), when the National Quality and Safeguarding Framework (QSF) is introduced.

Under the QSF, which is being phased in across Australia, a more rigorous process for applications has been adopted. It includes a self-assessment module that commits the provider to create and submit numerous policy and procedure documents during audit and store on their PRODA account.

Providers transitioning to the QSF will face a far higher standard of assessment than under existing NDIA and state-based regulations.



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The NDIS Commission is the regulatory body overseeing the new NDIS Code of Conduct and Practice Standards. It rolled out the QSF in South Australia and NSW on July 1, 2018 – with the remaining states, except WA transitioning to the Commission on July 1, 2019.

In states where providers’ renewals are currently handled by the NDIA, this is set to change when the QSF comes into effect. Applications are to be submitted to the NDIS Registrar, which acts on behalf of the commission.

Have you received a renewal letter? It will give you a date for when your renewal is due. They are being issued sporadically to providers based on when they were last audited.  Some are only giving a couple of months’ notice; others are given many months to comply. And all renewals involve an audit, as if you were a new provider.

The Registrar will appraise each submission against the requirements of the NDIS Rules and the QSF. Applicants must give full details of their business operations, the services they will provide, their facilities, qualifications of staff and submit the correct content to support their compliance with the QSF.

The commission designed the QSF as a means of regulating the NDIS market on a nationally consistent basis. 

By July 2020, all providers throughout Australia must undergo the new registration process.

In the meantime, providers in states not covered by the QSF can continue to register and renew through the NDIA.


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