People with disabilities have the right to complain about poor or unsatisfactory services, and the NDIS encourages them to do so. You must have a complaints policy and a mechanism in place to record and address the potential participants’ complaints as a registered service provider.
But as an NDIS provider how can you effectively manage complaints?
Addressing complaints often brings positive results for all the involved parties, in some cases policies and procedures are adjusted where in some new suggestions for service improvement are introduced.
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