Supporting Providers Through the Aged Care Reforms
The aged care sector is preparing for a major shift. On 1 November 2025, the new Aged Care Act will officially commence, introducing strengthened standards, clearer rights for older people, and updated compliance expectations for providers.
While these changes are specific to aged care, they offer valuable lessons for NDIS providers, especially those delivering supports across both sectors or planning to expand.
What’s changing in aged care?
The new Act is designed to create a more transparent, accountable, and person-centred aged care system. Key reforms include:
Stronger protection of older people’s rights
Clearer expectations for decision-making support
Easier care assessments and more transparent service information
Updated service agreements and pricing structures for home care
New compliance requirements aligned with strengthened Aged Care Quality Standards
The brief deferral to November 1 gives providers time to prepare their teams, update systems, and communicate changes to clients.
Why NDIS providers should pay attention
NDIS providers already operate under strict compliance and audit frameworks. But the aged care rollout highlights several areas that are increasingly relevant across both sectors:
Rights-based care: The emphasis on participant rights is growing in both aged care and NDIS
Documentation and transparency: Clear, accessible service information is no longer optional
Audit readiness is ongoing: It is not about scrambling when the audit is announced. It is about being ready every day
System preparedness: Manual processes are no longer enough. Digital systems are becoming essential
How providers can stay aligned
Whether you are navigating NDIS, aged care, or both, having the right systems in place makes all the difference. Providers need tools that support:
Policy and procedure management with version control
Audit tracking and evidence registers
Role-based responsibilities and stakeholder visibility
Continuous improvement and compliance coaching
If you are reviewing your systems ahead of the November rollout, consider using a purpose-built platform that supports policy management, audit tracking, and continuous improvement - all in one place.
Preparing for change across aged care and NDIS?
Explore how the right tools and support can help you stay compliant, confident, and ready for reform.
