5 Quick NDIS Compliance Facts
Whether you're new to the NDIS or a seasoned provider, staying on top of compliance is non-negotiable. The rules can feel complex, but understanding the essentials makes a huge difference.
Here are five quick facts to help you stay informed and confident.
1. The NDIS Regulatory Framework
The NDIS is built on the National Disability Insurance Scheme Act 2013 and its associated rules. It’s administered by the National Disability Insurance Agency (NDIA) and regulated by the NDIS Quality and Safeguards Commission.
The regulatory environment isn’t static — it evolves. That means providers need to keep an eye on updates to legislation, rules, and reporting requirements. Staying informed is half the battle.
2. Provider Registration Categories
NDIS providers must register under specific categories, which determine their compliance obligations. These categories are based on the types of services and supports offered.
For example:
High-risk categories like Specialist Disability Accommodation (SDA) come with more rigorous requirements.
Lower-risk categories have fewer compliance hurdles.
The NDIS Pricing Arrangements outline support categories, registration groups, and pricing — a must-read for any provider.
3. The NDIS Practice Standards
These standards are the backbone of compliance. They’re split into modules:
Core Module (applies to all providers)
Rights and responsibilities
Governance and operational management
Provision of supports
Provision of supports (environment)
Supplementary Modules (depend on the supports offered)
Module 1 – High Intensity Daily Personal Activities
Module 2 & 2a – Behaviour support
Module 3 – Early Childhood Supports
Module 4 – Specialised Support Coordination
Module 5 – Specialist Disability Accommodation (SDA)
Each module includes specific outcomes and quality indicators. Providers must show compliance through:
Policies and procedures
Supporting documentation (plans, notes, registers)
Onsite evidence (interviews, facilities)
And don’t forget - compliance also includes other relevant legislation and rules.
4. Audit Types
Audits are a key part of the registration process. The type of audit depends on the services you provide.
Verification Audit: Desktop review for lower-risk services.
Certification Audit: Two-stage process for higher-risk services (off-site review + on-site assessment).
Mid-Term Audit: For certified providers, done 18 months into registration.
Condition Audit: Triggered by specific concerns or conditions.
Out-of-Cycle Audit: Happens when providers change the types of supports they offer.
Each audit ensures providers are delivering safe, high-quality supports.
5. Audit Outcomes
After an audit, providers receive a report rating their compliance with each standard:
3 – Meets elements of best practice
2 – Meets the NDIS Practice Standards
1 – Minor non-conformity
0 – Major non-conformity
What happens next?
Major non-conformity (0): You’ve got 3 months to fix it. Registration won’t progress until it’s resolved.
Minor non-conformity (1): You’ll have more time to address it and can continue with registration while resolving the issue.
NDIS compliance isn’t just about ticking boxes - it’s about delivering safe, respectful, and high-quality support to participants. Staying informed and proactive is the best way to keep your registration on track and your services top-notch.
