What Your NDIS Audit Outcome Really Means
Going through an NDIS audit can feel like a big milestone, whether you are new to the sector or have been delivering services for years. Understanding how your results are assessed can help take out the guesswork. Here is a straightforward overview of what happens once your audit wraps up.
Your audit report, explained
When the audit is complete, your auditor prepares an official report that details how your organisation performed against each NDIS Practice Standard and quality indicator. Each area receives a rating, and those results are then submitted to the NDIS Commission.
The rating scale
Auditors use a four point scale to show how closely you meet the required standards:
3 – Conforms with elements of best practice
You are performing at a level that demonstrates strong, consistently high quality.
2 – Conforms with NDIS Practice Standards
You meet the requirements expected of NDIS providers.
1 – Minor non‑conformity
There is room to improve, but the issue is not considered high risk.
0 – Major non‑conformity
There is a significant issue that needs to be addressed promptly.
What if you receive a non‑conformity?
Non‑conformities are not uncommon, and they are not a reflection of your commitment to quality. They simply highlight where improvements are needed.
Major non‑conformity (0)
You will have 3 months to fix the issue. Your registration cannot progress until the matter is resolved and your follow‑up audit verifies the change.
Minor non‑conformity (1)
You can keep moving through the registration process. You will have more time to implement improvements, and these will be checked at your next audit.
For more detailed guidance, refer to Annex B of the National Disability Insurance Scheme (Approved Quality Auditors Scheme) Guidelines 2018.
When the audit report is submitted
Your auditor lodges the completed report with the NDIS Commission within these timeframes:
Up to 14 days after a verification audit
Up to 28 days after a certification audit
Up to 28 days after a mid‑term audit
How the NDIS Commission ensures audit quality
The NDIS Commission takes audit quality seriously. Approved auditors must comply with Australian Consumer Law, and their firms are accredited by JASANZ, the Joint Accreditation Scheme for Australia and New Zealand. JASANZ is internationally recognised and oversees the conduct of NDIS auditors using both the NDIS auditor guidelines and a formal Code of Conduct.
The NDIS Commission also meets regularly with JASANZ and approved auditor bodies to discuss expectations, provider feedback, and sector trends that influence audit activity.
Want to feel confident before audit time?
Centro’s Quality Management System (QMS) and Knowledge Management System (KMS) help you stay organised, compliant, and audit‑ready all year round.
From policies and procedures to staff training and evidence capture, Centro keeps everything in one place so you never feel unprepared.
If you want help strengthening your governance or building a smoother audit experience, we are here to support you. Centro Product Comparison
