If you are going back and forward between the wrong people at the wrong time, it can decrease productivity. Poor information exposes the organisation to compliance risks. The financial sustainability of the organisation can also be under pressure.
Read MoreAs an NDIS service provider, you have obligations under the Fair Work Act 2009 (Cth), the National Employment Standards and the National Employment Awards. Understanding which Employment Awards applies is important.
Read MoreWhen NDIS service providers get things wrong, it creates dissatisfaction for participants. So, like many businesses, we have this in common. However, when things go really wrong for service providers, the effect on participants is much greater.
Read MoreOnce fully implemented, the system for worker screening in the NDIS will create a nationally consistent, portable system of clearances for those who work with people with disability. This article explains the arrangements that apply during transition to the new system and providers’ obligations under the NDIS Practice Standard for worker screening.
Read MoreThis article is going to cover the ‘business’ aspects of Easy Read documentation from a provider’s perspective. Before we go there though, let's just cover the compliance requirements. It's imperative to have communication to NDIS participants in language and modes they can understand.
Read MoreIt is important to be aware of the NDIS Quality and Safeguards Commission’s Compliance and Enforcement Policy. It is one of the ways the Commission encourages best practice among NDIS providers and minimises risk to participants. The Commission takes a responsive and proportionate approach to enforcing regulation. This means the strongest actions apply to the most serious issues and breaches.
Read MoreNDIS providers are facing a time of change in the sector. Many recent changes are contributing to better outcomes for people with disability. However, they are creating new challenges and demands for disability service providers, some of which seem daunting.
Read MoreDisability Service providers have a range of approaches to managing their compliance documents. From speaking with service providers, we have discovered that many of these approaches are problematic! Auditors and staff (especially new ones) often struggle to find the relevant and reliable document.
Read MoreThe 2018 Aged Care Royal Commission was a turning point for Australian service providers in healthcare and social services. While the final report will be handed down in November 2020, an interim report released late last year branded the country’s aged care system “a shocking tale of neglect” that “diminishes Australia as a nation”.
Read MoreCOVID-19 has led to unprecedented challenges within the disability community. Impacting participants and their support, business operations and workers, there has been a necessity to change the way NDIS service providers operate. To assist in navigating these challenges, the NDIS Quality and Safeguards Commission has released a number of provider alerts that provide information and guidance on how to manage these impacts and changes.
Read MoreProviders must have policies and processes to register for the NDIS and pass the audit. Having these are one of the first steps towards compliance for a provider. The next step towards compliance is to ensure employees understand and adopt the policies and processes. They should not simply be forgotten after a provider passes the audit.
Read MoreIt is a known fact that providers need policies and processes to register for the NDIS and pass the audit. They are necessary to meet the standards of the new National Quality and Safeguarding Framework. However, compliance for providers should not stop there.
Read MoreIf you had to put a dollar figure on your CEO’s time, what would you say?
Our CEO’s are having restless nights trying to get everything done. They are tearing their hair out over their responsibilities and work load.
Read MoreWhen talking with service providers, we are surprised by how often they are not sure about how their compliance system is managed or how it is often overlooked due to difficulty. Here are four things to watch out for when it comes to a compliance management system.
Read MoreThe NDIS Commission and its introduction of the Quality and Safety Framework has created a dilemma for service providers. Especially those that registered prior to July 1 2018 who had relied on their old documentation and processes.
Read MoreHaving decided to be a service provider under the NDIS there are a number of financial decisions that need to be made. Your commercial viability and your participant’s experience are linked.
Read MoreThe challenge of poor and out-of-date information between front-line staff is limiting growth.
If you are going back and forward between the wrong people at the wrong time, it can decrease productivity. Poor information exposes the organisation to compliance risks. The financial sustainability of the organisation can also be under pressure.
Read MoreDisability service providers are facing the same constraints as commercial businesses. Struggling with where to invest to make the most difference in growth and sustainability of their organisations. Profitability, pricing and costs to ensure they deliver the best value to their clients is a constant worry. Additionally, most are also overwhelmed by data, reports, audits and administrative systems.
Read MoreThe NDIS Commission recently released a set of guidelines, called the Approved Quality Auditors Scheme, to regulate the auditing of registered service providers.
An instrument of the National Disability Insurance Scheme Act 2013, the scheme gives a legal framework to the process of assessing providers for compliance against the NDIS Practice Standards.
Read MoreCompetition in the NDIS marketplace for goods and services is generating some fresh realities for providers. A good working knowledge of Federal and State consumer law is now essential.
Sole traders competing to woo participants, carers and plan managers, need to stay within the parameters of laws protecting consumers from unfair trading practices.
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