NDIS Provider Compliance and Audit





It’s essential that you actively manage your registration as an NDIS disability service provider.

This means making sure your business stays compliant – or, in other words, continues to meet its obligations as a provider of safe and high-quality services to NDIS participants.

Registration is not ‘set-and-forget’; providers need to stay up-to-date with the NDIS policy changes and new regulations that affect their registered status. Renewing your disability service provider status to meet the new standards is more complex now due to the roll out of the Quality and Safeguarding Framework and will require a full review of your policies and processes to meet these new obligations.

Diagram of obligations on NDIS service providers

Compliance Audits

The NDIS conducts regular compliance audits of disability service-providers - depending on the Supports they offer - on an annual or three-yearly basis. Renewal notices are currently being sent to providers that were granted NDIS status prior to the Quality and Safeguarding legislation.

Audits are designed to ensure providers are complying with the NDIS Terms of Business, which includes meeting the standards of the Quality and Safeguarding Framework.

Providers offering services that are complex and with higher risks associated with delivery must undertake Certification every three years. This entails a full review of documentation and practice standards by an independent auditor and interviews of staff. There can also be site visits to places where services are being delivered.

Service providers who are under a sole trader or partnership structure registering for a combination of Early Intervention Supports for Early Childhood and Therapeutic Supports only need to be audited against the Early Childhood Module rather than all of the CORE modules.

Compliance for lower-risk services is called Verification, conducted annually to ensure the business’s required documentation and processes are up-to-date and in place.

Certification auditing costs are generally higher than Verification. However, the following are now exempt from surveillance audits (effectively only audited every 3 years):

  • Specialist Disability Accommodation only providers

  • Sole traders and partnerships registered under Early Childhood Early Intervention

  • Providers who provide low risk (verification) supports

Providers falling into those categories will be subject to lower overall auditing costs due to the lower frequency of checks.


NDIS Compliance?

Easily register and stay fully compliant with the NDIS through our easy to use web-app.

Centro CORE provides you with ready-made policies and processes, so that you can meet your obligations under the Quality and Safeguarding Framework. Whilst Centro BUSINESS helps you transform you existing policies and procedures. Let us help you – we have consultants and writers to assist.

Through the web app, you have easy access to NDIS-compliant policies, processes, forms and registers to assist you in meeting compliance and audit requirements.

There's also full guidance on NDIS audits, along with useful business tools and important links. Find out more on Centro CORE or Centro BUSINESS.


Find out more

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National Quality and Safeguarding Framework (QSF)

The NDIS roll-out is a fast-changing revolution in disability care. The adoption of the QSF will set the benchmark for the quality of that care.

The launch of the NDIS Quality and Safeguards Commission in July 2018 has introduced a set of National Standards for provider registration and services, initially in NSW and South Australia, and to be rolled out across Australia over 3 years.

Providers must comply with the National Quality and Safeguarding Framework (QSF), in order to fulfil their commitment to the Terms of Business at registration and renewal.

The Commission, under the QSF, ensures registered providers comply with::

  • NDIS Code of Conduct

  • NDIS Practice Standards

  • Complaints management requirements

  • Incident management and reportable incident requirements

  • Worker screening

  • Behaviour support requirements (if applicable).

If you would like to sign up to our free NDIS Provider alters, please click here.

To learn more about the developments with the NDIS and provider compliance, call us on 1300 420 171.

Take the stress and financial pain out of compliance