What is Centro CORE?

Centro CORE is a subscription-based web app business tool for service providers to help them with registration and meeting their Quality and Safeguarding obligations. It includes content such as ready-made business processes and policies linked to requirements stipulated by the NDIS Terms of Business, National Standards for Disability Services and the new Quality Safeguarding Framework.

To help them run their business efficiently we have added the registers, forms and templates they need. Find Risk and Complaint registers, forms to record complaints and incidents, to name a few. Subscribers can use these forms to help them manage their day to day operations or as evidence when they are registering for the NDIS or an audit.

Centro CORE is a web app with the latest information from the NDIA. It includes detailed information about support items including pricing, professional requirements and registration grouping information and is maintained by Centro.

Who can use Centro CORE?

Centro CORE is available for all disability service providers within Australia. Providers who are about to register, are registered or are unregistered but provide services to NDIS participants, will find Centro CORE valuable.

The included content will help disability service providers become registered and run their businesses and meet their obligations under the NDIS Quality and Safeguarding Framework.

How is Centro CORE associated with the NDIA?

The information presented in Centro CORE is available from various funding bodies. Centro has consolidated and curated the numerous documents, rules, tables and data published by the NDIA and the Australian Government and adapted by us for service providers. It provides a simplified view specifically designed for disability support providers. Holocentric, our parent company, provides the NDIA with their Modelpedia product for business process modelling.

What is the difference between Centro FREE and Centro CORE?

Centro CORE builds on the FREE library of information and includes ready-made policies and procedures, forms, templates and registers for service providers so that they can meet their Quality and Safeguarding Framework obligations.

Centro FREE for disability service providers is a free service and is a resource that shows the pricing, staff requirements and registration group information. We will keep this updated with the latest information from the NDIA.

It includes the 7 Steps to Registration workflow, designed for those that are in NSW and SA with the NDIS Quality and Safeguarding Commission and the rest of Australia under their current State regulations.

Is there a trial period to use Centro CORE?

Centro CORE is an inexpensive monthly subscription service and there is no trial period. Centro FREE is free to use and you are able to use it as often as you choose. The web-app is an intuitive, easy-to-use interface that requires no training and no IT expertise to install or use. It is designed specifically for disability service providers and we are confident that it will help providers manage their business.

I only need Centro CORE for NDIS registration

The policies and procedures, pricing information and lookup of NDIS information are valuable all year round. Verification can be fast tracked using Centro CORE as you can show evidence of your staff using the policies, onboard new staff quickly and be assured that the latest procedures and pricing is maintained and up-to-date.

Why can’t I print?

We designed the content to be consumed online through a web browser.

They are stored online for all staff to see and to ensure that they have the latest version. We believe in reducing the environmental impact of printing documents and discourage the duplication of documents.

I need a hard-copy version of process and policy documents?

A hard-copy version of the processes and policies in Centro CORE can be made available on request for Centro CORE customers. You also have the option to include your company logo on the document if you send your logo to us. Please email support@centroassist.com.au and we will send you watermarked pdf version to be used during registration.

We also can supply registers, forms and templates for you to use. Find Risk and Complaint registers, forms to record complaints and incidents, to name a few. Subscribers can use these forms to help them manage their day to day operations or as evidence when they are registering for the NDIS or an audit. As the administrator of your Centro CORE account, you can add your auditor as a temporary user. Once they have completed their audit, you can remove them till next time.

Our documentation is suitable for those that are in NSW and SA with the NDIS Quality and Safeguards Commission and the rest of Australia under their current State regulations.

How do Centro web apps match State based policy requirements? (For: QLD, VIC, ACT, WA, NT, TAS only)

We have checked our policies against the HSQF and others, and our policies are compliant and cover the majority of State based requirements. VIC and QLD have specific requirements and we are confident we match their disability standards. If there are any gaps that you identify we are willing to work with you to ensure full coverage of your States requirements. Please contact us support@centroassist.com.au with your query.

Why do I need to register before purchasing?

By registering your details, especially the purchaser who becomes the Administrator of the account, you will be able to record your credit card details, add new users and receive updates from us.

Can I unsubscribe?

You can opt-out of future communications from us by clicking on the ‘Unsubscribe’ link at the bottom of our newsletters and emails. However, Centro CORE subscribers pay monthly for an annual contract period regardless of unsubscribing from news.

I haven’t received my login

It can take us a few hours to verify your details and enable account access so please allow up to one business day to receive your login. If you haven’t heard from us within this time period, please contact support@centroassist.com.au

Are Centro web apps available on mobile or as an app?

Centro is a web app that is accessed using a web browser over the internet. Though it can be viewed on a mobile device, there is no stand alone app.

What browsers are supported?

For a seamless user experience, we recommend using the latest versions of Chrome, Firefox or Safari.

Do I need advanced IT skills to use Centro web apps?

Not at all! Centro web apps have been designed to be as intuitive as possible with both visual-based browsing and search-based use. All you need is a desktop computer or laptop and an up-to-date web browser.

Do I need someone to install it?

Installation is not required. Centro web apps are cloud-based so once we have received your registration; we will send you a link URL with your sign in details.

Do Centro web apps need ongoing maintenance? / Will I need to maintain my Centro web app?

No, Centro web apps are maintained by us. Content is updated in accordance with the latest data and information issued by the NDIA and the Australian Government.

Will I be able to move to Centro CORE from the Centro FREE version?

Yes, all the features that you love in the Centro FREE version will be in the Centro CORE version, plus the policies and procedures to meet the Verification and Certification obligations. When you subscribe to Centro CORE there is an opportunity to upgrade. See our product pages for the latest plans and pricing: www.centroassist.com.au/centro-assist

Can my organisation have multiple logins?

Yes, different people from within the same organisation can get access to Centro FREE. However everyone must request access individually. Bulk requests are not supported.

Centro CORE is based on a licence fee per user and once the initial licence is purchased, the primary contact will be assigned as the Centro Administrator and will be able to add additional users. Refer to our Terms & Conditions for further information.

What credit cards/payment methods do you accept?

We accept MasterCard, Visa and American Express credit cards. The credit card used to purchase the subscription will be used for subsequent monthly recurring billing. Please contact us on support@centroassist.com.au if you wish to discuss an alternate payment method.

Is my credit card information secure?

Your details are secure and we do not store your credit card information on our data service or our customer management system. We use a PCI-compliant payment processor, Authorize.net which is owned by Visa to process the recurring payments.

How do I cancel my Centro CORE subscription?

Centro CORE is a monthly recurring payment and the contract term is 12 months. Please see our Terms & Conditions for full contractual terms and conditions. Please email us on support@centroassist.com.au with your request if you wish to cancel the subscription.

How do I upgrade and purchase more licences?

Contact us and we will extend your licences and amend your billing to suit your new requirements. Email us at support@centroassist.com.au

How do I change/update my credit card details?

Once you sign-in to Centro CORE’s subscription portal, you will be able to modify your credit card details, expiry date and card type.

How do I give my staff access to Centro CORE?

Once you sign-in to the subscription portal, the Centro Administrator (the person who registered initially) will be able to Invite / Add New Users. Once the invited staff member receives their invite via email, they will be asked to create a password.

Does Centro CORE help with the auditing process?

Yes, we can help you. Our service includes referrals to auditors (who will provide a discount) and support during the process if you need updates to the policies and processes supplied by us.

If I have a complaint, what do I do?

Please use the Contact Us form on our website and alert us to the fact that you have a complaint and provide a phone number so that we can contact you and discuss your concerns. We will do everything we can to improve the situation and resolve your issue.

Who is Holocentric?

Centro web apps are developed by Australian IT experts, Holocentric, providers of world-class business management systems used by organisations locally and abroad. They have been in business for over 15 years and the software is built and designed by our Australian team. www.holocentric.com

Contact us support@centroassist.com.au for more information. 
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Correct as at 24 July 2018