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Karen de Mar is a former Principal Project Offer at Ageing, Disability and Home Care (ADHC), a division within the Department Family and Community Services in NSW. ADHC is responsible for the provision of services to older people, people with a disability, and their families and carers in the state of NSW.
"It’s not easy understanding the new system – there is so much information and it can be confusing working out how it applies. It is also critical with the new QSF to understand what is legislation and what is Best Practice! So it’s great that Centro ASSIST is able to provide easy access to up to date, clear and accurate policy information and procedural guidelines.
Centro ASSIST is a shortcut to developing essential NDIS policies and processes to assist with business development, business management, and TPV to become a registered and viable NDIS registered provider. It’s very useful for both large and small providers.
What I like about Centro ASSIST is that it has a clear, easy to access user interface for accessing policies and procedures. This is especially helpful when inducting new staff. At ADHC, we often used team meetings and discussed different scenarios, for example, how do you actually apply the policy in a simple or in a complex environment. It takes take to implement policy at work and with Centro ASSIST, staff could do that with just one click and look it up!
Using Centro ASSIST would also make a huge difference in costs with the audits as it provides the necessary information and the direct links to the legislation. Not very many companies or providers feel confident or ready to be audited and so it would have made a huge different to many providers if Centro ASSIST had been available earlier.”
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