"Centro ASSIST is a place where you can find information about Quality and Safeguards Framework (QSF) and provider support categories. What I love about Centro ASSIST is the layout and how the information is set out. It makes all the policies and process involved very clear and easy to read! I especially like the vertical sidebar where you can skip through steps which is great because if I already know it, I can move down the page quickly!”

"Centro ASSIST has helped my organisation prepare for the post 1 July environment because everything I need is all there and it’s easily available. We don’t have to do anything else apart from find the evidence that employees are doing the things as they should. I like how I can use Centro ASSIST not just with on-boarding of new staff but I can give them continuous access to the information they need.

As the information is always kept up to date by the Centro ASSIST team, it’s more like a living document rather than one that just sits in your bookshelf. Subscribing to Centro ASSIST is absolutely the best investment, one of the best things you could do!"

"Before Centro ASSIST, I didn’t even know I needed all these policies and processes to be an NDIS registered service provider. What’s great about Centro ASSIST is that it puts the information needed in a great format that is easy to navigate for busy business owners who need answers quickly. If I had to document that same information that’s in Centro ASSIST it would be months of work which is impossible for me!

Centro ASSIST is also very useful during the onboarding process and I wish had access to something like this sooner. If I didn’t have Centro ASSIST, it is likely I would need 1 – 2 days to take new staff through what they need to know. Now, I only need about 4 hours to read all of Centro ASSIST and feel knowledgeable.”

"It’s not easy understanding the new system – there is so much information and it can be confusing working out how it applies. It is also critical with the new QSF to understand what is legislation and what is Best Practice! So it’s great that Centro ASSIST is able to provide easy access to up to date, clear and accurate policy information and procedural guidelines. Centro ASSIST is a shortcut to developing essential NDIS policies and processes to assist with business development, business management, and TPV to become a registered and viable NDIS registered provider. It’s very useful for both large and small providers.

What I like about Centro ASSIST is that it has a clear, easy to access user interface for accessing policies and procedures. This is especially helpful when inducting new staff. At ADHC, we often used team meetings and discussed different scenarios, for example, how do you actually apply the policy in a simple or in a complex environment. It takes take to implement policy at work and with Centro ASSIST, staff could do that with just one click and look it up!

Using Centro ASSIST would also make a huge difference in costs with the audits as it provides the necessary information and the direct links to the legislation. Not very many companies or providers feel confident or ready to be audited and so it would have made a huge different to many providers if Centro ASSIST had been available earlier.”