The challenge of poor information

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The challenge of poor and out-of-date information between front-line staff is limiting growth.

If you are going back and forward between the wrong people at the wrong time, it can decrease productivity. Poor information exposes the organisation to compliance risks. The financial sustainability of the organisation can also be under pressure.

Corporate knowledge and stringent compliance in today’s risk-adverse, quality and regulatory environment, is more important than ever.

With the NDIS it feels like we are working every single day in a changing regulatory environment. No wonder intellectual, policy and procedure assets are key to competitive business growth.

According to leading market analyst firm, Gartner, Knowledge Management (KM) is a “business process that formalises the management and use of an enterprise’s intellectual assets” helping to promote a “collaborative and integrative approach to the creation, capture, organisation, access and use of information assets, including the tacit, uncaptured knowledge of people”.

A good knowledge management system, such as the Centro BUSINESS platform has many benefits:

  • you can access information and resources whenever your staff need it

  • information is retained even after employees have left

  • standardised policies and processes help you avoid rework and ensure there is one single source of truth

Are your policies and processes up-to-date with the new Quality and Safeguarding framework? Take our FREE Expert Policy and Process check here.

Julie Wu