Providers must have policies and processes to register for the NDIS and pass the audit. Having these are one of the first steps towards compliance for a provider. The next step towards compliance is to ensure employees understand and adopt the policies and processes. They should not simply be forgotten after a provider passes the audit.Read More
It is important to be aware of the NDIS Quality and Safeguards Commission’s Compliance and Enforcement Policy. It is one of the ways the Commission encourages best practice among NDIS providers and minimises risk to participants. The Commission takes a responsive and proportionate approach to enforcing regulation. This means the strongest actions apply to the most serious issues and breaches.Read More
Disability Service providers have a range of approaches to managing their compliance documents. From speaking with service providers, we have discovered that many of these approaches are problematic! Auditors and staff (especially new ones) often struggle to find the relevant and reliable document.Read More
If you had to put a dollar figure on your CEO’s time, what would you say?
Our CEO’s are having restless nights trying to get everything done. They are tearing their hair out over their responsibilities and work load.Read More
When talking with service providers, we are surprised by how often they are not sure about how their compliance system is managed or how it is often overlooked due to difficulty. Here are four things to watch out for when it comes to a compliance management system.Read More
The NDIS Commission and its introduction of the Quality and Safety Framework has created a dilemma for service providers. Especially those that registered prior to July 1 2018 who had relied on their old documentation and processes.Read More
Having decided to be a service provider under the NDIS there are a number of financial decisions that need to be made. Your commercial viability and your participant’s experience are linked.Read More
The challenge of poor and out-of-date information between front-line staff is limiting growth.
If you are going back and forward between the wrong people at the wrong time, it can decrease productivity. Poor information exposes the organisation to compliance risks. The financial sustainability of the organisation can also be under pressure.Read More
Disability service providers are facing the same constraints as commercial businesses. Struggling with where to invest to make the most difference in growth and sustainability of their organisations. Profitability, pricing and costs to ensure they deliver the best value to their clients is a constant worry. Additionally, most are also overwhelmed by data, reports, audits and administrative systems.Read More
The NDIS Commission recently released a set of guidelines, called the Approved Quality Auditors Scheme, to regulate the auditing of registered service providers.
An instrument of the National Disability Insurance Scheme Act 2013, the scheme gives a legal framework to the process of assessing providers for compliance against the NDIS Practice Standards.Read More
Competition in the NDIS marketplace for goods and services is generating some fresh realities for providers. A good working knowledge of Federal and State consumer law is now essential.
Sole traders competing to woo participants, carers and plan managers, need to stay within the parameters of laws protecting consumers from unfair trading practices.Read More
It’s a potentially catastrophic mistake to treat the self-assessment elements of NDIS registration as a tick-and-flick bureaucratic chore. The self-assessment questionnaire that forms part of the application process is daunting and requires some homework and preparation, as you would expect from a Quality standard as rigorous as the NDIS has implemented.Read More
The change to the NDIS in the disability services provider market within Australia has forced providers to look at their viability and quality standards, and organisations must adapt to a new person-centric business model or perish.Read More