Belinda Drew, CSIA gave the keynote address on Day 2 of the conference, about understanding the role of collaboration in meeting the customers’ needs. The Productivity Commission (2017) stated “Early evidence suggests that many (but not all) NDIS participants are receiving more disability supports than previously, and they have more choice and control”.
Read MoreThe first speaker was Graeme Head AO, the Commissioner and head of the NDIS Quality and Safeguards Commission. The Commission is now firmly established as the registration and oversight body for the scheme with only WA left to fully roll under its umbrella on 1 July 2020. He stressed that “he wants to lift the system and not just use command and control”.
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